Frequently Asked Questions

Shopping Information:
  1. What products are available online?
  2. I saw an item on another online store that is cheaper then on the Beddington's online shop. Do you match the price?
  3. What forms of payment are accepted for online purchases?
  4. Are the prices shown in Canadian or U.S dollars?
  5. What taxes are charged?
  6. Will Beddington's Bed & Bath send an order confirmation via email?
  7. When is my credit card charged?
  8. How can I find out the status of an order placed online? (order tracking)
  9. How can I make a change or cancel my order?
  10. What is Beddington's Bed & Bath return policy?
  11. How do I return merchandise?
  12. How long will I have to wait to receive my refund?
  13. What is Beddington's Bed & Bath's pricing policy?
  14. Is there a special orders service?
  15. Can I order by telephone?
  16. Do you have a store location where I can shop?
  17. What kind of browser do I need in order to make online purchases at beddington’s?
  18. How do I redeem on online coupon code?
Gift Card Information:
  1. Can I purchase or redeem gift cards online?
  2. Does it cost to ship?
  3. Is the Gift Card redeemable for merchandise only?
  4. Does the Gift Card have an expiration date?
  5. What happens if my card is lost or stolen?
Shipping Information:
  1. What shipping options are available?
  2. Shipping to the Continental U.S
  3. Shipping to Foreign Countries
  4. What are your Customs Clearance Policies?
  5. Do you offer Rush Delivery?
  6. What is your Shipping Policy?
  7. What are your shipping rates?
  8. What is a Delivery Surcharge?
  9. Can orders be shipped to a P.O. Box?
  10. What if I receive my order and it has been damaged?
Security Information:
  1. When I submit credit card information online, is it secure?
  2. Will Beddington's Bed & Bath sell or rent my email address information to other companies?
  3. What is your privacy policy?
Account Information:
  1. Must I create an account to shop?
  2. Do I need to log in?
  3. How do I know if my items are available or if they're back ordered?
Mailing & Email Addresses:
  1. How do I remove my name from your mailing list?
  2. How do I change my mailing or email address?
  3. Will you share my email address with others?
  4. Will you share my mailing address with others?
  5. Errors do happen…
What products are available online?

A large range of our products are available online including bedding, bath and home decor and accessories. If you wish to purchase an item that is not listed on our website and sold only in our retail stores, please call our customer service line at 1.888.233.0808 x 110 between 9am - 4:30 pm EST and one of our customer service representatives will be available to help you with a special order. Also, please see our store locations page for a Beddington’s Store location nearest you. Please be advised that the selection may in some cases vary by store.

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I saw an item on another online store that is cheaper then on the beddington's online shop. Do you match the price?

If any online store has an item that you require and they are selling it at a cheaper price we will match that price. The item must be the identical color, style and in stock in the size you need. Just call or send us an email at: customerservice@beddingtons.com directing us to the other site (with specific product information) and we will verify the details including the price and match it for you.

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What forms of payment are accepted for online purchases?

We accept Visa, MasterCard, and PayPal. You may also pay for online purchases using a valid Beddington's Gift Card.


Important Note for International Orders: Due to problems associated with verifying International credit cards (cards issued outside of North America) we can only accept payment for International orders via PayPal. Even if the SHIP TO address is located in North America, we are unable to process payments using an International Credit Card. PayPal is 100% secure and accepted worldwide. To set up an account or to learn more about PayPal visit their website at www.paypal.com.

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Are the prices shown in Canadian or U.S. dollars?

All prices are listed in Canadian dollars. If you are shopping from the U.S., you may do so by selecting the U.S. Flag Icon at the very top right hand corner of your screen. This will display all of our retail prices in U.S. dollars. 

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What taxes are charged?

GST (5%) will be charged on all products being shipped within Canada. PST will be an additional charge to all products shipped within Ontario (8%).

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Will Beddington’s Bed & Bath send an order confirmation via email?

Yes. If you provide your email address when placing an order, we will send you a message confirming your order within 24 hours.

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When is my credit card charged?

Items are charged to you when they ship, which is usually between 2 and 4 business days for in-stock items. If an item is not available to be shipped immediately, you will not be charged until that item arrives in our warehouse and is ready to be shipped.

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How can I find out the status of an order placed online?

You will receive an email when your order has been placed and again when it is ready for shipping (including a tracking number to track your order via FedEX or Canada Post). If your item is back ordered or there has been a problem with processing an order, you will receive an email notification. Alternatively, you may call Customer Service directly at: 1-888-233-0808 x 110, Monday-Friday between 9:00 am - 4:00 pm to confirm the status of  your order.

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How can I make a change or cancel my order?

Please be advised that we try our best to ship within 48 hours of receipt of order. If we are contacted in regards to a modification or cancellation after 24 hours of having that order placed, we may not be able to accommodate your request as the item may have already been shipped. If this is the case we will make the necessary arrangements once you have contacted us. However, if you realize that you made an error immediately after placing an order we suggest you phone our office directly and have your order number on hand. To make a change or cancel your order, phone our office and we will make the necessary changes. Please have your order number on hand.

If you have any questions regarding the above, please call 1-888-233-0808 x 110, Monday to Friday, 9am to 4:30pm EST or email us at: customerservice@beddingtons.com

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What is Beddington’s Bed & Bath’s return policy?

We are proud of our products and want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, we will gladly provide a merchandise refund for your order within 30 days of receipt. We stand behind our products for quality and workmanship, but for hygienic reasons we cannot accept returns on product that is not in original condition and packaging which includes anything washed or used.

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How do I return merchandise?

Returns are easy, even if you have misplaced your return instructions. To make a return, simply download this form, fill it out, and place it in the box with your merchandise (in its original condition and packaging) along with your receipt. Or, if you are near any of our store locations, merchandise purchased online can be returned to any of our stores.

If you return your items to a Beddington's Bed & Bath store, please provide the original commercial invoice and have the credit card used to make the online purchase with you.

Please remember, the item must be in original condition and packaging which excludes anything washed or worn in order for us to process your return.

Please allow a minimum of 14 days for us to receive and process your return. We will refund the total value of the merchandise purchased including any taxes you were charged but excluding any delivery charge (to or from) along with extra duties or fees. Adjustments to credit cards should appear within two billing cycles.

Please note: All items returned to Beddington's will be shipped prepaid by the customer. Feel free to contact us if you need to be advised on the best method of shipping. Goods shipped back to Beddington's outside of Canada may incur extra ordinary duties and taxes upon return to Canada.

Return packages to (using the carrier that is most convenient to you):

Beddington’s Bed & Bath
3 Iber Rd., Unit 2
Stittsville, Ontario K2S 1E6
Phone: (613) 836-4488
Fax: (613) 836-1877

If you have any questions regarding the above, please call 1-888-233-0808 x 110, Monday to Friday, 9am to 4:30pm EST or email us at customerservice@beddingtons.com

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How long will I have to wait to receive my refund?

Once we have received your return your refund will be processed within 5 business days. Please note that your banking institution may require additional days to process and post this transaction after they receive the information from beddingtons.com

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What is Beddington's Bed & Bath's pricing policy?

Despite our best efforts, a small number of the items in our online store may be mispriced (because of technical glitches or typographical errors). Rest assured, however, that we always verify prices as part of our shipping procedures.

If an items correct price is lower than our stated price, we charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will contact you to advise you of the price discrepancy and follow your instructions before shipping.

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Is there a Special Orders service?

Beddington's offers a special product inquiry service. If you are looking for something that is not on our site, please contact us at 1-888-233-0808 x 110, Mon to Fri 9:00am to 4:30pm EST or email us at customerservice@beddingtons.com

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Can I order by telephone?

You can always place an order by telephone between 9:00am and 4:30pm EST (Eastern Standard Time) from Monday to Friday by calling 1-888-233-0808 x 110.

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Do you have a store location where I can go and shop?

Yes, we have 5 locations in Ottawa, Ontario and 7 locations in the Greater Toronto Area. Please click here for a listing of our store locations and hours of operation.

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What kind of browser do I need in order to make online purchases from Beddington's?

To make purchases online from this site, you must have an SSL-enabled browser like Microsoft Internet Explorer. We test our site on new versions of browsers and do our best to offer optimal experience on the latest versions of all browsers & platforms. Our site is optimized for Microsoft Internet Explorer version 6.0.

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How do I redeem a coupon code online?

To redeem a coupon code simply enter the code during the checkout process in the "Enter discount/online gift card" field and click "Apply" and your order total will be changed. Complete your purchase and enjoy the savings!

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Can I purchase or redeem gift cards online?

Gift cards are available for purchase online and are also available at any of our Beddington’s Bed & Bath stores. Please visit or contact a store location for more information or to purchase a Gift Card Online click here. Gift cards can be redeemed online as well as at a Beddington’s Bed & Bath store.

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Does it cost to ship the Gift Card?

We will ship the gift card for free when you purchase it online. We will ship your card via postal mail in 5-7 business days. If you would like the card delivered sooner we offer express shipping at an additional charge. Please contact us at: customerservice@beddingtons.com or by calling toll free: 1.888.233.0808 x 100 to inquire about express delivery shipping options for Beddington’s gift cards.

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Is the Gift Card redeemable for merchandise only?

Yes, Beddington's Gift Card is redeemable only towards the purchase of merchandise online at www.beddingtons.com or in a Beddington’s Bed & Bath Store. It cannot be redeemed or exchanged for cash, cheque or credit.
Online Purchases: At this time, you may only use one gift card per order. When your order has been placed and if you still have a balance on the card it cannot be used again for 24 hours (security purposes). The gift card will not be processed until the order is ready to ship. Our system does not recognize a card balance at time of purchase, you will be notified if additional funds will be required to complete the transaction (ie, you purchase 55.00 of product but your gift card only has $50.00 available, you will be emailed to provide an alternate method of payment for the balance, in this case you would need to contact us to provide payment for the $5.00 owing).
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Does the Gift Card have an expiration date?

Beddington’s Gift cards have no expiration date and will carry a balance that can be used until the entire value of the gift card has been depleted. The gift card has no implied warranties and is not a credit card or debit card.


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What happens if my card is lost or stolen?

Beddington's will make every effort to replace a lost or stolen card, however, please remember: your gift card is equivalent to cash and if stolen it can be used by anyone at anytime. Your original sales receipt is required to replace the remaining balance of a lost or stolen Gift Card. To report a lost or stolen Gift Card please call 1-888-233-0808 x 110, Mon to Fri from 9am to 4:30pm (EST). Gift Cards are intended for merchandise only and will not be redeemed for cash, cheque or credit notes.

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What shipping options are available?

We currently only offer standard shipping via Canada Post Expedited service (from 5 to 14 business days depending on location) or FedEx. If you would like to upgrade your shipping, please contact us at: customerservice@beddingtons.com or by calling 1-888-233-0808 x 110.

Standard Delivery: Purchases are shipped from our warehouse in Ottawa (Canada) and should arrive within 5 to 14 business days from when your order was shipped (7-14 for the Continental US). In the event of a delay, we will notify you by e-mail within 48 hours. If there is a backorder on certain items on your order, we will advise you and request your direction (ship complete or in stages). Unless directed specifically, we will wait until your order is complete as this will be the most economical for you.

Please contact us at customerservice@beddingtons.com for more information.

Shipping to the Continental U.S:

All shipments to the U.S will be sent by Canada Post Expedited. (Please see below in our customs clearance policy section for more info on delivery to the U.S) Delivery service may vary due to uncontrollable circumstances with clearing international parcels though customs. Any state or federal sales taxes payable for imported products are the responsibility of the purchaser. Certain heavy or oversize items cannot be shipped outside of Canada, if there are any items on your order that cannot be shipped, we will notify you by e-mail.

U.S customers may be asked to supply FST# or Social Security Numbers as this is required by US Customs. There may be a delay of delivery beyond our control as a result of clearing customs.

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Shipping to Foreign Countries:

For further details, please email us at customerservice@beddingtons.com for any inquiries.

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Customs Clearance Policy:

Please be aware that customers from the Continental U.S will bear the sole responsibility for any taxes and duties your local customs office may charge. We are required by law to disclose the full value of the package contents and cannot alter this value. If you refuse any shipment from beddington's bed & bath, you are still responsible for the original shipping costs as well as any duties, taxes and customs charges. This amount will be subtracted from your merchandise refund. Please note: We cannot be held responsible for customs actions (damage or duties, fees, etc) upon opening your package, as well as any associated costs of returning the package to beddington's bed & bath.

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Rush Delivery:

We can arrange for rush delivery to most destinations. Just let us know which courier service you prefer (otherwise we will choose the most economical) and we will add the shipping charge to your order. For items that we have in stock, your expedited order should be received within 2-3 business days. There are some exceptions to Rush Delivery, please email us at customerservice@beddingtons.com for more information. Please be aware that we will always search for the most economical way to ship your package.

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Shipping Policy:

We at Beddington's Bed & Bath will make every effort to ship your products within 48 hours of receiving your order if your order is in stock. Our order and handling charge includes normal parcel post shipping. Surcharges may apply for large or oversized items and/or if you live in an area (certain northern or remote locations) serviced by an air stage point (Yukon, Nunavut, Northwest Territories).

We will choose the quickest, most economical method of shipment unless you contact us to do otherwise i.e.: express delivery requests. In most cases, your order will be sent via Canada Post Expedited within Canada. Products will be shipped to the Continental U.S via Canada Post Expedited.

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Shipping Rates:

Because the shipping rate on orders will vary, the shipping charges have not been added to your subtotal.

To view your shipping charges, please fill out the billing address information so that our system can calculate the charges based on your location. We may offer promotional shipping rates from time to time, in which case the details will be posted the homepage.

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What is a Delivery Surcharge?

Because furniture, rugs and other large items are bulky and heavy, our couriers may charge a higher rate for these items as the cost to ship is higher than smaller items. Therefore, these items may have a delivery surcharge; we will contact you by email to notify you of this charge prior to confirming and processing your order.

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Can orders be shipped to a P.O. Box?

Items can only be shipped to a P.O. Box within Canada, using the Canada Post service. We do not ship to a P.O Box that is outside of Canada, or anyone within Canada who has chosen a method of shipment other than Canada Post. We are also unable to send rush orders and extra large items to a P.O. Box.

If you have any questions regarding the above, please call 1-888-233-0808 x 110, Monday to Friday, 9am to 4:30pm EST or email us at customerservice@beddingtons.com

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What if I receive my order and it has been damaged?

If you received your package(s) and it was damaged in transit, or if the product is damaged, please contact one of our Customer Service Representatives immediately at: 1-888-233-0808 x110, Monday to Friday, 9am to 4:30pm EST or email us at customerservice@beddingtons.com

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When I submit credit card information online, is it secure?

Beddingtons.com has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will always protect the security of your information on our systems. Specifically, every page in the beddington’s bed & bath ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. Please be aware that these security measures protect the transmission of your information on our server, the transmission of your information on your own server, via your service provider may not be 100% protected. Please contact your Internet service provider for more information.

To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off on your account (log out) and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.

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Will Beddington’s Bed & Bath sell or rent my email address information to other companies?

We do not share any of the personal information you have given us. We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, etc.

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Privacy Policy:

Beddington's is committed to ensuring the privacy of our customers. We do not collect, share or sell any information that is not addressed in this statement. We do not share or cross-reference your information, including personal information about you and/or your order. We use the personally identifiable information you provide for internal purposes only, such as confirming or tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers.

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Must I create an account to shop?

While it is not necessary to create an account, we encourage you to do so. Creating an account gives you the ability to review your order history, with secure access to your account information. Plus, it makes it easier for you the next time you shop with us. In addition, when we have special offers, you'll be the first to know.

Above all, it's simple - all we need is your name, your mailing address, email address and a password. That's it!

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Do I need to log in?

You don't have to log in to browse our site. Should you wish to place an order from our website, you will need to log in to our secure site. If you had already registered with beddingtons.com previously, each time you visit our site and want to make a purchase all you need to do is log in with your user name and password.

If you have forgotten your username and password go to the "My Account" page and click on "recover password". You can recover your lost account information by entering your valid e-mail address (the one you used for registration) and your account information will be e-mailed to you shortly thereafter.

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How do I know if my items are available or if they're back ordered?

If any item you have ordered is not available for immediate shipment, we will notify you within 48 hours. We will also provide you with the option to either keep your order on file until the item is in stock or to cancel your order.

When you provide us with your email address we will notify you weekly of the backorder status of your product. You will not be charged for products that you have ordered but are out of stock until the item ships.

NOTE: Due to our relationships with our vendors, we can only sell to people for personal use. We reserve the right to refuse a sale to anyone we feel may be reselling what they purchase.

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How do I unsubscribe from your email list?

Each time you receive an email from beddingtons.com there is a link within the bottom of the email that allows you to unsubscribe, simply click on this link for instructions on how to unsubscribe, OR just let us know and we'll take the necessary steps for you. Simply send an email to: customerservice@beddingtons.com with your Full Name and the email address you wish to have unsubscribed, and we will take the necessary measures to remove you from the list. Please allow one week for your request to be processed.

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How do I change my mailing or email address?

Please visit the "My Account" section of our website to update your personal information. Or call us at 1-888-233-0808 x 110 Mon to Fri between 9am to 4:30pm EST.

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Will you share my email address with others?

No. It is Beddington's policy to keep your email address private and secure.

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Will you share my mailing address with others?

No. It is Beddington's policy to keep your mailing address private and secure.

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Errors do happen:

At Beddington's Bed and Bath, we make every attempt to avoid errors in pricing and product information. However if this is not possible we will make every effort to honour the transaction in the customers' favour. However, we do reserve the right to correct it, and we apologize for any inconvenience it may cause. If you have any questions please call us at 1-888-233-0808 x 110.

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